Employee Spotlight: Jimmy Ragsdale

Employee Name: Jimmy Ragsdale
Employee Department: Audiovisual Services
Employee Job Title: Audiovisual Foreman
With MCW Since: 2014

Q: What does your typical day at MCW consist of?

A: My day at MCW typically consists of communicating with project managers and technicians via email and telephone to make sure everything is in place and ready to go for each project that I am assigned to. I work with my technicians once a week to prepare their schedules for the following week and ensure all of the products are ordered and that the required logistical steps have been taken to make the week go as smoothly as possible. This requires a great deal of project review and communication.

Additionally, I usually go onsite toward the end of each project, closing them out and assisting our programming team to make sure the audiovisual (AV) systems are configured properly and according to the scope of work. Ultimately, my role at this stage is to ensure that my team’s work has met MCW’s quality standards before it is turned over to the client.

Q: How did you get involved with AV?

A: My career in AV didn’t start in the corporate world that I am working within now but in automobiles. I attended the Car Audio Institute in Florida, a well-known car audio training facility, where I obtained a certification as a Mobile Electronics Certified Professional. This certification is very similar to the Certified Technology Specialist (CTS) certification of the AV industry, which I have also received.

Working in the car audio industry taught me the customer service and professional skills that have proven very important in my role at MCW. I worked with cars that ranged from a typical commuter car to exotic, rare models that required a bit more attention. However, regardless of the type of car or how large or small the installation, I learned that it’s always important to stick to standard operating procedures to ensure the job is done right and that the customer is happy.

Always looking to advance my career, I decided to move into home installations and then commercial, which lead me here to MCW.

Q: What is the number one thing you’ve learned while working at MCW?

A: I have worked for many companies, but here at MCW, I am allowed the opportunity to take on more than what is expected of my role as a foreman. Additionally, I think the most important thing that I’ve learned is the importance of communication in making our projects successful.

Q: What do you wish other people knew about MCW?

A: I think it’s important that people know how involved the owners of MCW are in the day-to-day activities of the organization. I have worked at large box stores where every employee is just a number and the owners don’t even know your name. Here at MCW, the owners are obviously very busy but take the time to make sure everyone gets the help they need, when they need it, any time of day.

Additionally, the people who work for MCW are very knowledgeable in their fields and work hard for the organization, always looking for the best way to get the job done. This is a great company with a team that has the skills and expertise to deliver the highest quality AV work.